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0800 998 1069
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Frequently Asked Questions

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FAQs See if your question is answered below

We’ve curated a list of questions below, that we get asked on a regular basis. Don’t see your question answered here? We’re happy to discuss your enquiry, simply call us on 0800 998 1069.

Will the truck with the skip fit through my gate?
Yes, our trucks will fit through gateposts which are 9ft wide. Please note that skips placed on your private property are done so at your own risk.
Should the skip go on the road or on my drive?
The skip can be placed anywhere on your private property, such as your driveway, without requiring a permit, but we only recommend smaller, lighter skips such as the 3YD or 4YD to be placed on driveways as anything heavier such as 8YD skips containing soil or heavy waste may damage them. Should you wish for the skip to be placed on the road, however, you will require a permit from your local authority. Please note that skips placed on your private property are done so at your own risk.
Can you lift the skip over my wall?
Yes, we can lift skips containing light mixed waste over a 3ft wall. Please note that skips placed on your private property are done so at your own risk.
Trade waste/wheelie bins
What are your bin sizes?
Our wheelie bin range spans from 240 litres, to 660 and even 1,100 litre units. For large volumes of waste, we can also supply a rear-end loader service with 8, 14 and 16 yard REL sizes available.
What is your lift price?
To get a quote, contact our sales department on or [email protected]. Alternatively, use the quick quote form on our website.
What areas do you cover?
We cover the areas of Stokes-on-Trent, Crewe, Newcastle Under Lyme and Stafford, as well as the surrounding regions.
What days are areas attended?
This depends on your specific postcode area, but we do cover most postcode areas daily.
How fast can the bin be delivered?
We can deliver to most customers the next day – we endeavour to make all deliveries within 24 hours of booking.
For customers in awkward access sites, will the driver bring the bin to the vehicle?
Yes, as long as the bin is not too heavy and distance is reasonable – this will be discussed with our Sales Representative on the initial site audit.
What are your 1100 litre wheelie bin dimensions?
Width 1.20m Depth 1.00m Height 1.20m
Skips and Roll-on/offs
What skip sizes do you offer?
Our skips are available in sizes from 3YD to 35YD, with our roll-on roll-off skips available at 20YD and 35YD. Take a look at our commercial skip sizes page for more details on our range.
How much weight can be handled?
3yd = 3 tonnes / 4yd = 4 tonnes / 8yd = 8 tonnes / 14yd = 8 tonnes 20yd = 15 tonnes / 35yd = 15 tonnes (14yd chain lift and 35yd roll-on roll-off are for bulky waste) Maximum tonnage handled is based on the vehicle lifting the skip, not just the weight that the skip can hold. Our chain lift skip loader vehicle can lift up to 8 tonnes, and our roll-on roll-off vehicle can lift up to 15 tonnes.
What can/can’t go in the skip?
Any construction waste can go into your skip, provided that it is none of the following: oil and petrol, asbestos, printing inks, liquid and clinical waste, gas bottles, fluorescent tubes, white goods, solvents, televisions and computer screens, creosote, upholstered furniture (POPs) and tyres. We can arrange separate disposal for these hazardous and difficult waste streams.
Access to bin by vehicle on site
Roll-on roll-off vehicles need approximately 20 ft (6 meters) length and 9ft (2.75 meters) width of floor space in order collect any roll-on roll-off container. A roll-on roll-off bin is 20ft and the truck is 30ft, allowing for the hook to be 5ft. A total of 55ft in a straight line is required. A skip loader for a 8-14yd skip is 12ft and the truck is 21.5ft, allowing 4ft for arms. A total of 37.5ft in a straight line is required.
What are your prices?
For prices, contact our traffic department on 01782 816520 or [email protected]. Alternatively, use the quick quote form on our website.
Where can the skip be placed?
The skip can be placed onto your driveway if it is 2.75m wide or wider. Alternatively, the skip can be placed on the street outside your property once you have acquired a permit from your local authority. Please note that skips placed on your private property are done so at your own risk.
What are your opening hours?
Monday - Friday: 7.00am - 5.00pm Saturday: 7.00am - 12.00pm Sunday: Closed
What will happen to my waste?
With our zero-to-landfill policy, we endeavour to recycle all waste we collect.
What types of skip are there?
We have a variety of skip types including: mini, midi, builders, chain lift and roll-on roll-off skips. Take a look at our skip sizes page for more information about what we have available.
Do you have the required permits and licences?
We can arrange for the relevant permits and licences for your skip hire with the local authority upon request.
Do I need a permit?
If you wish for your skip to be placed on a public highway or road, you will require a permit from your local authority.
How do I apply for a permit?
Here at Brown Recycling, we can help advise you on the process of applying for a permit, and will even make the necessary applications to relevant local authorities to meet the Highways Act 1980 requirements. Remember it takes 3 days for local authorities to process these permits, so plan well in advance.
Does it cost money to obtain a permit?
Councils will charge a fixed fee to those obtaining a permit, anywhere between £30 and £50.
Ordering a skip
What size of skip do I need?
The size of skip you need depends on the project you are planning, as different skips will be appropriate for DIY home projects compared to entire office renovations. We have a comprehensive range of skip sizes for domestic, commercial and even industrial-scale projects.
How much notice do I need to give when ordering a skip?
When ordering a skip, you should give up to 72 hours for us to deliver the skip to you at your property if it is going on the highway, or 48 hours if on the driveway.
Can you deliver skips at the weekend?
We can deliver skips between 7.00 a.m - 12.00 p.m on Saturdays, but we cannot on Sundays as our business is closed.
Do you provide skips for private/domestic/commercial use?
We provide skips to a variety of private, domestic and commercial premises.
What do your prices include?
Our price includes delivery and collection of the skip, as well as our waste management and recycling service following their collection.
How long does it take for the skip to be delivered?
We offer next day delivery in most cases, but in busy periods it can take up to 48 hours for a skip to become available, so customers are advised to order theirs 48 hours in advance to ensure they receive it on time.
Do you offer a wait and load service?
Yes, we can offer this service whereby the driver will wait whilst you load the skip. However, if you cannot complete the loading within 20 minutes then there is a waiting time surcharge.
When do I pay?
Payment is always on delivery of the skip.
How do I pay?
You can pay cash to the driver on skip delivery or you can pay by credit or debit card to our office prior to delivery.
Filling your skip
How full can I load the skip?
Your skip should be filled no higher than the height of the sides, and should be level so that we can safely transport your waste to our recycling facility.
How do I stop fly tipping in my skip?
We can provide enclosed skips to anyone concerned about fly tipping in their skip. If you have fallen victim to fly tipping, you can report the incident to your local council.
What hazardous materials can’t go in the skip?
There are some materials which cannot be placed into the skip, which include oil and petrol, asbestos, printing inks, liquid and clinical waste, gas bottles, fluorescent tubes, white goods and refrigerators, solvents, televisions and computer screens, creosote and tyres.
Returning your skip
How long can I keep the skip for?
Skips can be kept for a maximum of 14 days, with the option to extend this period by paying a small weekly rental fee. For skips that will be kept on the road, the standard hire period for a highway permit is 14 days included in the permit cost; extension of highway permits will also be 14 days per permit extension.
How do I arrange for my skip to be emptied/removed/exchanged?
Once you are ready for your skip to be collected, call our friendly team and we will arrange the collection. Please give 48 hours notice to allow for the collection.
What if I’ve not finished using the skip by the agreed pick-up day?
If you have not finished with your skip by the agreed pick-up day, call us as early as possible and we can usually be flexible as we have many skips available.
Hazardous waste
What types of hazardous waste do you deal with?
Our team is trained to deal with all kinds of waste, including: asbestos, fluorescent tubes, printer cartridges, lead batteries, oil, aerosols and solvents, tyres, fridges, and more!
Do you carry out site surveys before work begins?
Yes, with hazardous waste, we will always carry out a survey and testing. We will then provide a full report at the end.
Trade waste collections
What sizes of wheelie bins do you offer?
We offer 240, 360, 660 and 1100 litre wheelie bins
What sizes of FEL waste containers do you offer?
We supply front-end loaders that are 6, 8 and 10-cubic yards long.
Asbestos waste removal
Do I need to have asbestos removed professionally?
Asbestos is extremely dangerous and has to be removed carefully by a properly trained professional. Never try to deal with asbestos yourself.
Is the asbestos removed and taken away all in one trip?
No, the asbestos will be removed and secured in a waste container in one trip, and then collected and disposed of in another.
Commodity brokerage
Is recycling scrap metal a legal requirement for my business?
Yes, recycling any and all scrap metal is certainly a legal requirement, but we understand that it’s not always easy to get the best prices for it. That’s where our brokerage service comes in!
Is your commodity brokerage service based around Stoke-on-Trent?
Not necessarily. While we do serve the entirety of Stoke, we can buy and sell scrap metal from businesses across the UK.
Confidential shredding
What kind of documents and items can you shred?
We can shred the following kinds of items: GDPR-sensitive documents, leaflets, brochures, branded packaging, promotional vouchers, gift cards and ID cards.
Do you offer secure destruction of old stock and discontinued products?
Yes, we can destroy the following kinds of items: drinks, toiletries, cosmetics, food, electronic goods, textiles and clothing.
Nationwide waste management
Do you use subcontractors?
Yes, but only those who pass our strict checks. We understand that you expect a certain standard of service no matter which branch of your business is being served, and we always aim to meet or exceed it, no matter who is handling your waste on our behalf!
What kinds of services do you offer nationwide?
We offer nearly all of our waste management services nationwide, including bin collections, skip collections and hazardous waste disposal. For more information, simply give us a call.
Wheelie bin sizes
How much waste can I fit in a 240 litre wheelie bin?
A 240 litre wheelie bin, our smallest size, can fit around five full black bin bags in it.
How much waste can I fit in a 1100 litre wheelie bin?
A 1100 litre wheelie bin, our largest size, can fit around 22 full black bin bags in it.
Commercial quote builder
What details do I need to provide in order to fill out the form?
All we need from you is your company’s name and address, and a phone number we can reach you on.
How quickly will you come back to me with a tailored quote?
Once you have submitted the form, we will aim to put together a quote and contact you within the next few days!